Instructions for cancellation & Cancellation form
This is a courtesy translation. The German version of these instructions is the legally binding one.
A. Instructions for cancellation
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, where you ordered one or more goods in a single order and they are delivered together;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods, where you ordered several goods in a single order and they are delivered separately;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, where the goods you ordered are delivered in several lots or pieces.
To exercise the right of withdrawal, you must inform us
Katharina Eberius
Kathienchen Yarns
Zur Schafstränke 15
01705 Freital
Germany
Phone: +49 163 4573215
Email: kathi@kathienchen.de
of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at kathienchen.de/en/module/rbfree/form. If you use this online function, we will send you confirmation of receipt on a durable medium (for example by email) without undue delay, stating the content of the withdrawal declaration together with the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or that are clearly tailored to the personal requirements of the consumer (§ 312g(2) no. 1 German Civil Code). This applies in particular to yarns dyed individually to your order.
B. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To
Katharina Eberius, Kathienchen Yarns, Zur Schafstränke 15, 01705 Freital, Germany
Email: kathi@kathienchen.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
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Ordered on (*)/received on (*)
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
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(*) Delete as appropriate