At a glance

This section shows our payment and shipping options at a glance. Detailed information can be found below.


Payment Options

PayPalCredit cardMastercardVisaBank transferInvoice


Shipping Services

Deutsche PostDHL


Shipping Costs
EU 5€
Non-EU up to 0.5 kg 7€
Non-EU more than 0.5 kg 14€

Customer Testimonies

Detailed Information

  1. Shipping
  2. Payment

Shipping Information

By default, shipping of the goods is only possible in the countries listed below. Depending on the size of your order, shipping will be done as a merchandise letter from Deutsche Post or as a parcel from DHL. For shipping within the EU we charge a flat rate of 5 €. For shipping to other regions (North America, Asia, Australia, Non-EU Europe) we charge Up to 0.5kg: 7€, above: 14€ for packages up to 0,5 kg, and 14€ flat for all larger packages. We do not charge an island surcharge. Details can be found in the table below.

In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases which we are not responsible for and which you must bear. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties).

If you wish to ship to another country, then please send us an email before ordering and tell us the article with the quantity and the delivery address with the country and the corresponding postcode. We will then inform you at short notice, if we can also ship to the desired country and you - should a delivery to the desired delivery address be possible - the shipping costs, as we have to ask for shipping and the costs in advance with our shipping partner.

Country Area Shipping cost Delivery time
Germany Europe 5 € 3-5 Working days
Austria Europe 5 € 3-5 Working days
Belgium Europe 5 € 3-5 Working days
Spain Europe 5 € 3-5 Working days
Finland Europe 5 € 3-5 Working days
France Europe 5 € 3-5 Working days
Greece Europe 5 € 3-5 Working days
Italy Europe 5 € 3-5 Working days
Luxembourg Europe 5 € 3-5 Working days
Netherlands Europe 5 € 3-5 Working days
Poland Europe 5 € 3-5 Working days
Portugal Europe 5 € 3-5 Working days
Czech Republic Europe 5 € 3-5 Working days
United Kingdom Europe 5 € 3-5 Working days
Sweden Europe 5 € 3-5 Working days
Denmark Europe 5 € 3-5 Working days
Ireland Europe 5 € 3-5 Working days
Romania Europe 5 € 3-5 Working days
Slovakia Europe 5 € 3-5 Working days
Cyprus Europe 5 € 3-5 Working days
Estonia Europe 5 € 3-5 Working days
Latvia Europe 5 € 3-5 Working days
Liechtenstein Europe 5 € 3-5 Working days
Lithuania Europe 5 € 3-5 Working days
Malta Europe 5 € 3-5 Working days
Hungary Europe 5 € 3-5 Working days
Slovenia Europe 5 € 3-5 Working days
Bulgaria Europe 5 € 3-5 Working days
Croatia Europe 5€ 3-5 Working days
Australia Oceania Up to 0.5kg: 7€, above: 14€ 5-10 Working days
Japan Asia Up to 0.5kg: 7€, above: 14€ 5-10 Working days
Canada North America Up to 0.5kg: 7€, above: 14€ 5-10 Working days
United States North America Up to 0.5kg: 7€, above: 14€ 5-10 Working days
Mexico North America Up to 0.5kg: 7€, above: 14€ 5-10 Working days
Switzerland Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Norway Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Andorra Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Belarus Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Ukraine Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Bosnia And Herzegovina Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Faroe Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Greenland Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Gibraltar Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Guernsey Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Vatican city Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Iceland Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Isle Of Man Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Jersey Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Macedonia Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Republic of Moldova Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Monaco Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Montenegro Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Russian Federation Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
San Marino Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Serbia Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Turkey Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days
Albania Europe (non-EU) Up to 0.5kg: 7€, above: 14€ 3-5 Working days

Payment information

We offer the following methods of payment:

  1. Prepay by bank transfer: Simply transfer the invoice amount to our bank account within 10 days, specifying the order number. We will separately inform you of our bank details and the order number by e-mail as part of the order processing.

  2. PayPal: When selecting the payment method PayPal, you must enter your email address and password at the end of the order process into the form provided by PayPal. The amount of payment incurred in the order including the shipping costs incurred will be immediately credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  3. Invoice (via PayPal): We offer payment by invoice via PayPal as the payment service provider. You don't need to have a PayPal account, and you will not need to create one. During checkout, choose the payment option "PayPal Plus" and then "Invoice". You will be redirected to a PayPal page where you can enter the billing address. PayPal will send you a payment request with account data and time of payment, while the amount incurred in the order including the shipping costs incurred will be immediately credited to our account by PayPal. In most cases, this means we will ship before you need to pay the invoice. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  4. Credit card (via PayPal): We offer payment using credit card via PayPal as the payment service provider. You don't need to have a PayPal account, and you will not need to create one. During checkout, choose the payment option "PayPal Plus" and then "Credit Card". You will be redirected to a PayPal page where you can enter your credit card information. PayPal will process the payment, and the amount of payment incurred in the order including the shipping costs incurred will be immediately credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  5. Direct debit (via PayPal): We offer payment using direct debit via PayPal as the payment service provider. You don't need to have a PayPal account, and you will not need to create one. During checkout, choose the payment option "PayPal Plus" and then "Direct debit". You will be redirected to a PayPal page where you can enter your bank information. PayPal will process the payment, and the amount of payment incurred in the order including the shipping costs incurred will be credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  6. Amazon Pay: Paying via Amazon enables you to use your customer data stored at Amazon for your online purchases in our shop without having to disclose your payment details. If you already have an Amazon customer account, you can pay immediately using the payment method stored there - either by direct debit or by credit card. Click on the button in the shopping cart "Pay via Amazon" and log in to your Amazon account. Then select from your delivery addresses and payment methods and place your order. Your bank account or credit card will only be charged if delivery of your order to your delivery address has been confirmed. Amazon Pay does not pass on the payment data stored in your Amazon customer account to us and you do not have to enter them when placing your order. In addition, Amazon Pay offers you the same reliable payment and security guarantee as Amazon. You can find more information at https://pay.amazon.com.

Delivery time

Delivery time: 3-5 Working days withing Europe (EU and non-EU according to above the table), 5-10 working days to other regions (according to the above table).

For dyed-to-order skeins, the delivery time is increased by one week, since the yarn is hand-dyed for you. 

If you order several items from us within the scope of an order, for which different delivery times apply, we will ship the goods in a common shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment will apply to the item with the longest delivery time for your order.

Information about the calculation of the delivery date

The deadline for delivery begins with payment in advance by bank transfer on the day after the payment order is sent to the referring bank, or in case of other payment methods the day after conclusion of the contract and ends on the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a general public holiday recognized at the place of delivery, the next working day shall be replaced by such day.