At a glance

This section shows our payment and shipping options at a glance. Detailed information can be found below.


Payment Options

PayPalCredit cardMastercardVisaBank transferInvoiceSEPA LastschriftmandatApple PayGoogle Pay

Currencies

We accept Euro (€) only, but you should be able to pay in your desired currency if you use PayPal, Amazon pay, or you credit card. These services can do the conversion for you in most cases.

Shipping Services

Deutsche PostDHL


Shipping Costs
Germany 5 € (incl.VAT)
EU Starting at 7 € (incl. VAT)
Non-EU Europe Starting at 7 €
Non-Europe Starting at 9 €

This table is for initial information only. You will find detailed information on shipping in the following table, as well as in the shopping cart and during the checkout process.
Customer Testimonies

Detailed Information

  1. Shipping
  2. Payment

Shipping Information

By default, shipping of the goods is only possible in the countries listed below. Depending on the size of your order, shipping will be done as a merchandise letter from Deutsche Post or as a parcel from DHL. For shipping within Germany we charge a flat rate of 5€, within the EU a flat rate of 7€. For shipping to other regions (North America, Asia, Australia, Non-EU Europe) we charge 7€ for packages up to 0,5 kg, and 14€ flat for all larger packages. We do not charge an island surcharge. Details can be found in the table below. Within Germany, we ship free of charge for orders of 100€ or more.

In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases which we are not responsible for and which you must bear. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties).

Country Area Shipping cost Delivery time
Germany Europe 5€, includes VAT 3-5 Working days
Austria Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Belgium Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Spain Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Finland Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
France Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Greece Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Italy Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Luxembourg Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Netherlands Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Poland Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Portugal Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Czech Republic Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
United Kingdom Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Sweden Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Denmark Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Ireland Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Romania Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Slovakia Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Cyprus Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Estonia Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Latvia Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Liechtenstein Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Lithuania Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Malta Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Hungary Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Slovenia Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Bulgaria Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Croatia Europe Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ 3-5 Working days
Australia Oceania Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ 5-10 Working days
New Zealand Oceania Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ 5-10 Working days
Japan Asia Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ 5-10 Working days
Canada North America Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ 5-10 Working days
United States North America Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ 5-10 Working days
Mexico North America Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ 5-10 Working days
Switzerland Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Norway Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Andorra Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Belarus Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Ukraine Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Bosnia And Herzegovina Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Faroe Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Greenland Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Gibraltar Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Guernsey Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Vatican city Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Iceland Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Isle Of Man Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Jersey Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Macedonia Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Republic of Moldova Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Monaco Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Montenegro Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Russian Federation Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
San Marino Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Serbia Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Turkey Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days
Albania Europe (non-EU) Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ 3-5 Working days

Payment information

We offer the following methods of payment:

  1. Prepay by bank transfer: Simply transfer the invoice amount to our bank account within 10 days, specifying the order number. We will separately inform you of our bank details and the order number by e-mail as part of the order processing.

  2. PayPal: When selecting the payment method PayPal, you must enter your email address and password at the end of the order process into the form provided by PayPal. The amount of payment incurred in the order including the shipping costs incurred will be immediately credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  3. Invoice (via PayPal): We offer payment by invoice via PayPal as the payment service provider. You don't need to have a PayPal account, and you will not need to create one. During checkout, choose the payment option "PayPal Plus" and then "Invoice". You will be redirected to a PayPal page where you can enter the billing address. PayPal will send you a payment request with account data and time of payment, while the amount incurred in the order including the shipping costs incurred will be immediately credited to our account by PayPal. In most cases, this means we will ship before you need to pay the invoice. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  4. Credit card (via PayPal): We offer payment using credit card via PayPal as the payment service provider. You don't need to have a PayPal account, and you will not need to create one. During checkout, choose the payment option "PayPal Plus" and then "Credit Card". You will be redirected to a PayPal page where you can enter your credit card information. PayPal will process the payment, and the amount of payment incurred in the order including the shipping costs incurred will be immediately credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  5. Direct debit (via PayPal): We offer payment using direct debit via PayPal as the payment service provider. You don't need to have a PayPal account, and you will not need to create one. During checkout, choose the payment option "PayPal Plus" and then "Direct debit". You will be redirected to a PayPal page where you can enter your bank information. PayPal will process the payment, and the amount of payment incurred in the order including the shipping costs incurred will be credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.

  6. Amazon Pay: Paying via Amazon enables you to use your customer data stored at Amazon for your online purchases in our shop without having to disclose your payment details. If you already have an Amazon customer account, you can pay immediately using the payment method stored there - either by direct debit or by credit card. Click on the button in the shopping cart "Pay via Amazon" and log in to your Amazon account. Then select from your delivery addresses and payment methods and place your order. Your bank account or credit card will only be charged if delivery of your order to your delivery address has been confirmed. Amazon Pay does not pass on the payment data stored in your Amazon customer account to us and you do not have to enter them when placing your order. In addition, Amazon Pay offers you the same reliable payment and security guarantee as Amazon. You can find more information at https://pay.amazon.com.

  7. Credit card, Apple Pay, Google Pay (via Stripe): We offer payment by credit card, Google Pay or Apple Pay via Stripe as payment service provider. WThe payment processing is carried out via the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit assessment and to reject this payment method if the credit assessment is negative. For more information on payment via Stripe, please visit https://stripe.com/.

Delivery time

Delivery time: 3-5 Working days withing Europe (EU and non-EU according to above the table), 5-10 working days to other regions (according to the above table).

For dyed-to-order skeins, the delivery time is increased by one week, since the yarn is hand-dyed for you. 

If you order several items from us within the scope of an order, for which different delivery times apply, we will ship the goods in a common shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment will apply to the item with the longest delivery time for your order.

Information about the calculation of the delivery date

The deadline for delivery begins with payment in advance by bank transfer on the day after the payment order is sent to the referring bank, or in case of other payment methods the day after conclusion of the contract and ends on the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a general public holiday recognized at the place of delivery, the next working day shall be replaced by such day.

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