At a glance
This section shows our payment and shipping options at a glance. Detailed information can be found below.
Payment Options
Currencies
We accept Euro (€) only, but you should be able to pay in your desired currency if you use PayPal, Amazon pay, or you credit card. These services can do the conversion for you in most cases.
Shipping Services
Shipping Costs
Germany | 5 € (incl.VAT) |
EU | Starting at 7 € (incl. VAT) |
Non-EU Europe | Starting at 7 € |
Non-Europe | Starting at 9 € |
This table is for initial information only. You will find detailed information on shipping in the following table, as well as in the shopping cart and during the checkout process.
Customer Testimonies
Detailed Information
Shipping Information
By default, shipping of the goods is only possible in the countries listed below. Depending on the size of your order, shipping will be done as a merchandise letter from Deutsche Post or as a parcel from DHL. For shipping within Germany we charge a flat rate of 5€, within the EU a flat rate of 7€. For shipping to other regions (North America, Asia, Australia, Non-EU Europe) we charge 7€ for packages up to 0,5 kg, and 14€ flat for all larger packages. We do not charge an island surcharge. Details can be found in the table below.
In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases which we are not responsible for and which you must bear. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties).
Country | Area | Shipping cost | Delivery time |
Germany | Europe | 5€, includes VAT | 3-5 Working days |
Austria | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Belgium | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Spain | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Finland | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
France | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Greece | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Italy | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Luxembourg | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Netherlands | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Poland | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Portugal | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Czech Republic | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
United Kingdom | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Sweden | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Denmark | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Ireland | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Romania | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Slovakia | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Cyprus | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Estonia | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Latvia | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Liechtenstein | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Lithuania | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Malta | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Hungary | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Slovenia | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Bulgaria | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Croatia | Europe | Up to four skeins 7€, up to eight skeins 9€, up to twelve skeins 14€ | 3-5 Working days |
Australia | Oceania | Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ | 5-10 Working days |
New Zealand | Oceania | Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ | 5-10 Working days |
Japan | Asia | Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ | 5-10 Working days |
Canada | North America | Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ | 5-10 Working days |
United States | North America | Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ | 5-10 Working days |
Mexico | North America | Up to four skeins 9€, up to eight skeins 16€, up to twelve skeins 24€ | 5-10 Working days |
Switzerland | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Norway | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Andorra | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Belarus | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Ukraine | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Bosnia And Herzegovina | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Faroe | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Greenland | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Gibraltar | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Guernsey | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Vatican city | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Iceland | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Isle Of Man | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Jersey | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Macedonia | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Republic of Moldova | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Monaco | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Montenegro | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Russian Federation | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
San Marino | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Serbia | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Turkey | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Albania | Europe (non-EU) | Up to four skeins 7€, up to eight skeins 11€, up to twelve skeins 14€ | 3-5 Working days |
Payment information
We offer the following methods of payment:
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Prepay by bank transfer: Simply transfer the invoice amount to our bank account within 10 days, specifying the order number. We will separately inform you of our bank details and the order number by e-mail as part of the order processing.
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PayPal: When selecting the payment method PayPal, you must enter your email address and password at the end of the order process into the form provided by PayPal. The amount of payment incurred in the order including the shipping costs incurred will be immediately credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.
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Amazon Pay: Paying via Amazon enables you to use your customer data stored at Amazon for your online purchases in our shop without having to disclose your payment details. If you already have an Amazon customer account, you can pay immediately using the payment method stored there - either by direct debit or by credit card. Click on the button in the shopping cart "Pay via Amazon" and log in to your Amazon account. Then select from your delivery addresses and payment methods and place your order. Your bank account or credit card will only be charged if delivery of your order to your delivery address has been confirmed. Amazon Pay does not pass on the payment data stored in your Amazon customer account to us and you do not have to enter them when placing your order. In addition, Amazon Pay offers you the same reliable payment and security guarantee as Amazon. You can find more information at https://pay.amazon.com.
- Credit card / Debit card (via PayPal): We offer payment by credit card or Debit Card using PayPayl as payment service provider.
Delivery time
Delivery time: 3-5 Working days withing Europe (EU and non-EU according to above the table), 5-10 working days to other regions (according to the above table).
For dyed-to-order skeins, the delivery time is increased by one week, since the yarn is hand-dyed for you.
If you order several items from us within the scope of an order, for which different delivery times apply, we will ship the goods in a common shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment will apply to the item with the longest delivery time for your order.
Information about the calculation of the delivery date
The deadline for delivery begins with payment in advance by bank transfer on the day after the payment order is sent to the referring bank, or in case of other payment methods the day after conclusion of the contract and ends on the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a general public holiday recognized at the place of delivery, the next working day shall be replaced by such day.