At a glance
This section shows our payment and shipping options at a glance. Detailed information can be found below.
Payment Options
Currencies
We accept Euro (€) only, but you should be able to pay in your desired currency if you use PayPal or your credit card. These services can do the conversion for you in most cases.
Shipping Services
Shipping Costs
| Germany | 5 € |
| EU countries | from 7 € |
| Europe outside the EU | from 7 € |
| Other countries | from 9 € |
This table is for initial information only. You will find detailed information on shipping in the following table, as well as in the shopping cart and during the checkout process.
Detailed Information
Shipping Information
We only ship to the countries listed below. Depending on the size of your order, it is sent as a Deutsche Post merchandise letter (Warenpost) or as a DHL parcel. Within Germany we charge a flat rate of 5 €. For all other countries the price depends on the weight of the shipment (a skein weighs 100 g, a mini skein 50 g): to the EU, the United Kingdom and Liechtenstein 7 € for up to four skeins, 9 € for up to eight skeins and 14 € for up to twelve skeins; to the rest of Europe 7 €, 11 € and 14 €; to all other countries 9 €, 16 € and 24 €. Shipments abroad are limited to 1.2 kg (twelve skeins). We do not charge an island surcharge. Details can be found in the table below.
In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases which we are not responsible for and which you must bear. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties).
| Country | Area | Shipping cost | Delivery time |
| Germany | Germany | 5 € | 3-5 working days |
| Austria | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Belgium | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Bulgaria | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Croatia | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Cyprus | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Czechia | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Denmark | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Estonia | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Finland | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| France | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Greece | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Hungary | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Ireland | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Italy | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Latvia | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Liechtenstein | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Lithuania | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Luxembourg | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Malta | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Netherlands | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Poland | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Portugal | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Romania | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Slovakia | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Slovenia | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Spain | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Sweden | Europe (EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| United Kingdom | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 9 €, up to twelve skeins 14 € | 3-5 working days |
| Albania | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Andorra | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Bosnia & Herzegovina | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Faroe Islands | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Gibraltar | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Greenland | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Guernsey | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Iceland | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Isle of Man | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Jersey | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Moldova | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Monaco | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Montenegro | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| North Macedonia | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Norway | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| San Marino | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Serbia | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Switzerland | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Türkiye | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Ukraine | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Vatican City | Europe (non-EU) | Up to four skeins 7 €, up to eight skeins 11 €, up to twelve skeins 14 € | 3-5 working days |
| Canada | North America | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| Mexico | North America | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| United States | North America | Due to US Executive Order „Suspending Duty-Free De Minimis Treatment For All Countries“ we currently cannot offer shipment to the USA. We hope it will be possible again in the future. | 5-10 Working days |
| Bolivia | South America | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| Brazil | South America | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| Chile | South America | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| Israel | Asia | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| Japan | Asia | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| Australia | Oceania | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
| New Zealand | Oceania | Up to four skeins 9 €, up to eight skeins 16 €, up to twelve skeins 24 € | 5-10 working days |
Payment information
We offer the following methods of payment:
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Prepay by bank transfer: Simply transfer the invoice amount to our bank account within 10 days, specifying the order number. We will separately inform you of our bank details and the order number by e-mail as part of the order processing.
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PayPal: When selecting the payment method PayPal, you must enter your email address and password at the end of the order process into the form provided by PayPal. The amount of payment incurred in the order including the shipping costs incurred will be immediately credited to our account. Please note that if you choose PayPal, you agree to the "PayPal Terms of Use" of PayPal (Europe) S.à r.l. & Cie, S.C.A. The Terms of Use applicable to your contractual relationship with PayPal are available at www.paypal.com.
- Credit card / Debit card (via PayPal): We offer payment by credit card or Debit Card using PayPal as payment service provider.
Delivery time
Delivery time: 3-5 working days within Europe (EU and non-EU according to above the table), 5-10 working days to other regions (according to the above table).
For dyed-to-order skeins, the delivery time is increased by one week, since the yarn is hand-dyed for you.
If you order several items from us within the scope of an order, for which different delivery times apply, we will ship the goods in a common shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment will apply to the item with the longest delivery time for your order.
Information about the calculation of the delivery date
The deadline for delivery begins with payment in advance by bank transfer on the day after the payment order is sent to the referring bank, or in case of other payment methods the day after conclusion of the contract and ends on the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a general public holiday recognized at the place of delivery, the next working day shall be replaced by such day.